The ability to assign tasks or responsibility to an individual or a group of people, empower them to make decisions, and trust them to complete work effectively.
In managing software engineering teams, I favor a delegation approach focused on the desired results rather than on the specific methods and steps required to achieve them. It takes more time and energy to see results, but develops people abilities and scales in the long run.
A key concept I consider crucial is understanding that delegating is not a binary process; it’s not simply something you do or don’t do. Delegation is not the same as abdication. Instead, it it is multifaceted process that you can navigate in many levels. Successfully steering through these levels can be transformative. It allows you to allocate more time to meaningful work without loosing control. Furthermore, it fosters expertise and autonomy in others, setting the stage to improve team performance and greater organizational impact.
The following are a few concepts that are useful to better navigate the delegation process.
Responsibility x Accountability
Responsibility is the obligation to complete specific tasks or projects, typically based on the individual’s role.
On the other hand, accountability is the state of being answerable for the outcomes of those tasks and projects. It encompasses the consequences, both positive and negative, for the outcomes.
The general principle is: You can delegate responsibility, but you cannot delegate accountability.
You cannot blame your team for the failure of a project for which you were held accountable by your management. Simply put, your team’s failure is also your failure.
Thus, when delegating, keep the following in mind:
- Set up for success: Consider the maturity of your team. Determine the appropriate level of delegation to ensure their success and employ the right tools to facilitate it. In subsequent sections I provide guidance on this.
- Establish accountability: While you retain overall accountability, clearly define the standards of performance for the delegated task or project. Communicate the expectations, and specify the consequences, both positive and negative, based on the evaluation of results.
You cannot delegate your accountability, but you can and should set accountability with your team.
Maturity x Authority
He brings the idea that delegating effectively to empower teams is a factor of understanding both the level of maturity of the person or group that the task is being delegated to, and the level of authority the manager may apply depending on the impact and risks of the task in hand.
Another way to see delegation is that of a process of many levels. You choose the appropriate level of responsibility you delegate to someone.
In Become an Effective Software Engineering Manager, James Stanier (Director of Engineering at Shopify) shares the following scale of delegation to understand where we are and where we can go in the delegation process.
From The Situational Leadership model we have another scale that I like, in which we adjust the delegation style to the following four levels:
- Telling: Giving specific instructions and closely supervising performance.
- Selling: Providing direction and using persuasion.
- Participating: Sharing ideas and facilitating the decision-making process.
- Delegating: Turning over responsibility for decisions and execution.
Tools and Approaches
There are many tools that support the delegation process. Some popular include:
- SMART model: A model to delegate tasks that are based on the five words that compose the acronym: Specific, measurable, agreed upon, realistic, and time-based.
- RACI matrix: A responsibility assignment matrix that helps in clarifying roles. It stands for responsible, accountable, consulted, and informed.
- Stewardship delegation: A delegation approach focused on results that establishes up-front mutual understanding and commitment regarding expectations in five areas: desired results, guidelines, resources, accountability, and consequences.
There are much more to say about delegation, many techniques on how to delegate properly, and the best approach may depend on the context. You can read more about some techniques on how to delegate in the blog, under the Delegation tag.
- Feb 27, 2023 - Managing Priorities with the Eisenhower Matrix. The Eisenhower Matrix is a straightforward and popular time management tool that can help you to get organized and execute around priorities.
- Jul 6, 2022 - Stewardship Delegation. A delegation approach focused on results that establishes up-front mutual understanding and commitment regarding expectations in five areas: desired results, guidelines, resources, accountability, and consequences.
- Management 3.0, by Jurgen Appelo.
- The 7 Habits of Highly Effective People by Stephen R. Covey, is a cornerstone in personal development. Essential for those seeking to achieve lasting change in both their personal and professional lives. It provides a principle-centered approach for solving complex challenges. A recommended read for anyone committed to personal growth and effectiveness.